Refund policy
30-Day Return and Exchange Policy
We strive to provide the best shopping experience and offer a 30-day return and exchange policy. If you need assistance, please contact us at xuanlinhdo50@gmail.com.
Key Points:
Eligibility:
Items must be returned in their original condition—unworn, unused, and undamaged.
All items must include the original packaging, tags, and accessories, if applicable.
Proof of purchase is required for all returns or exchanges.
EU Customers (Right of Withdrawal):
For customers located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason, in accordance with EU consumer protection laws.
To exercise this right, you may contact us within the 14-day withdrawal period to request cancellation, return, or refund of your order.
Return/Exchange Process:
To initiate a return or exchange, contact us at xuanlinhdo50@gmail.com within 30 days of receiving your order.
We will provide detailed instructions to guide you through the process.
Return/Exchange Conditions:
General Returns/Exchanges: Items must meet the eligibility requirements listed above.
We will cover the return shipping costs for eligible returns or exchanges.
Once we receive the item and confirm its condition, we will either process a full refund or send a replacement, depending on your preference.
Damaged or Incorrect Items:
If the received item is damaged, defective, or incorrect, contact us immediately with photos or proof.
After verifying the issue, we will offer a resolution based on your choice: either a full refund or a replacement at no additional cost.
Refunds:
Refunds will be processed within 10 business days after we receive and inspect the returned item.
Refunds will be issued to the original payment method.
If you have any questions or concerns, please feel free to reach out. We’re here to help!